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Tarbiat Modares University (TMU) is the owner of HEHP.
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Volume 13, Issue 4 (2025)
Health Educ Health Promot 2025, 13(4): 1001-1011 |
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Received: 2025/10/17 | Accepted: 2025/11/23 | Published: 2025/11/26
Received: 2025/10/17 | Accepted: 2025/11/23 | Published: 2025/11/26
How to cite this article
Performance Evaluation of Integrated Health System from the Viewpoint of Health Center Staff: A Qualitative Study. Health Educ Health Promot 2025; 13 (4) :1001-1011
URL: http://hehp.modares.ac.ir/article-4-83029-en.html
URL: http://hehp.modares.ac.ir/article-4-83029-en.html
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Abstract (150 Views)
Background and Aim: The Integrated Health System (SIB) is an electronic platform designed to record, manage, and integrate health information across healthcare centers. By connecting different service levels, it aims to improve data monitoring, coordination, and service delivery. Given its wide application in primary healthcare, this study aimed to evaluate the performance of the SIB system from the perspective of staff working in health centers affiliated with Maragheh University of Medical Sciences.
Methods:
This qualitative study was conducted in 2024 in health centers under the supervision of Maragheh University of Medical Sciences. Data were collected through semi-structured interviews with 26 key informants, including health workers, healthcare providers, and experienced personnel, selected through purposive sampling. Data analysis was performed using conventional content analysis with MAXQDA version 10 software.
Results:
The analysis identified five main themes and nine sub-themes, including system access challenges (internet disruptions and geographical limitations), infrastructural and technical issues (system errors, design weaknesses, limited system development, and support problems), human and occupational impacts (workload and ergonomic challenges), information management issues (data entry, maintenance, processing, and retrieval difficulties), and potential benefits such as increased data accuracy and reduced errors.
Conclusion:
Despite its advantages, the SIB system faces challenges related to infrastructure limitations and insufficient user training. Improving technical infrastructure, providing continuous training, and establishing feedback mechanisms are necessary to enhance system efficiency. Overall, SIB represents an important step toward integrating health information and strengthening the national health system.
Methods:
This qualitative study was conducted in 2024 in health centers under the supervision of Maragheh University of Medical Sciences. Data were collected through semi-structured interviews with 26 key informants, including health workers, healthcare providers, and experienced personnel, selected through purposive sampling. Data analysis was performed using conventional content analysis with MAXQDA version 10 software.
Results:
The analysis identified five main themes and nine sub-themes, including system access challenges (internet disruptions and geographical limitations), infrastructural and technical issues (system errors, design weaknesses, limited system development, and support problems), human and occupational impacts (workload and ergonomic challenges), information management issues (data entry, maintenance, processing, and retrieval difficulties), and potential benefits such as increased data accuracy and reduced errors.
Conclusion:
Despite its advantages, the SIB system faces challenges related to infrastructure limitations and insufficient user training. Improving technical infrastructure, providing continuous training, and establishing feedback mechanisms are necessary to enhance system efficiency. Overall, SIB represents an important step toward integrating health information and strengthening the national health system.
Keywords: