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Volume 14, Issue 1 (2026)
Health Educ Health Promot 2026, 14(1): 45-51 |
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Received: 2025/12/23 | Accepted: 2025/12/28 | Published: 2026/01/29
Received: 2025/12/23 | Accepted: 2025/12/28 | Published: 2026/01/29
How to cite this article
Suranto R I, A. Pasinringi S, Rivai F, A. Hamzah H, Irwandy I. Influence of Patient Conditions and Health Service Providers on Indonesian Patients' Experience. Health Educ Health Promot 2026; 14 (1) :45-51
URL: http://hehp.daneshafarand.org/article-4-83061-en.html
URL: http://hehp.daneshafarand.org/article-4-83061-en.html
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Authors
Riana Ingrid Suranto *1 
, Syahrir A. Pasinringi , Fridawaty Rivai , Herlina A. Hamzah , Irwandy Irwandy
, Syahrir A. Pasinringi , Fridawaty Rivai , Herlina A. Hamzah , Irwandy Irwandy
Abstract (761 Views)
AIMS: Patient experience is a key indicator for assessing hospital service quality. Although Primaya Inco Sorowako Hospital has achieved an A-level accreditation with a patient satisfaction rate above 90%, several complaints persist regarding long waiting times, unclear explanations from staff, and complicated administrative procedures. These issues indicate the need to evaluate factors influencing patient experience.
To analyze the influence of patient conditions and healthcare service providers on patient experience at Primaya Inco Sorowako Hospital, both directly and through the mediation of healthcare service providers
METHODS: Employed a quantitative approach with a cross-sectional design. The population consisted of 3,771 outpatients, and a total of 349 respondents were selected using a proportional stratified random sampling technique. Data were collected using a closed-ended questionnaire with a 4-point Likert scale and analyzed using univariate, bivariate, and multivariate methods
RESULTS: The findings revealed that patient conditions and healthcare service providers significantly affect patient experience. The most influential factors were healthcare responsiveness and quality, emphasizing the importance of timeliness, effective communication, and provider attentiveness to patient needs
CONCLUSION: The Lived Experience of Illness variable has a significant negative effect on Patient Experience
To analyze the influence of patient conditions and healthcare service providers on patient experience at Primaya Inco Sorowako Hospital, both directly and through the mediation of healthcare service providers
METHODS: Employed a quantitative approach with a cross-sectional design. The population consisted of 3,771 outpatients, and a total of 349 respondents were selected using a proportional stratified random sampling technique. Data were collected using a closed-ended questionnaire with a 4-point Likert scale and analyzed using univariate, bivariate, and multivariate methods
RESULTS: The findings revealed that patient conditions and healthcare service providers significantly affect patient experience. The most influential factors were healthcare responsiveness and quality, emphasizing the importance of timeliness, effective communication, and provider attentiveness to patient needs
CONCLUSION: The Lived Experience of Illness variable has a significant negative effect on Patient Experience
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