en <span style=font-size:11pt><span style=line-height:normal><span style=font-family:Calibri,sans-serif><b><span lang=EN-US style=font-size:12.0pt><span cambria= style=font-family:><span style=color:black>AIMS:</span></span></span></b></span></span></span><span lang=EN-GB style=font-size:12.0pt><span style=line-height:115%><span cambria= style=font-family:><span style=color:black> Patient experience is a key indicator for assessing hospital service </span></span></span></span><span style=font-size:11pt><span style=line-height:normal><span style=font-family:Calibri,sans-serif><span lang=EN-GB style=font-size:12.0pt><span cambria= style=font-family:><span style=color:black>quality. Although Primaya Inco Sorowako Hospital has achieved an A-level accreditation with a patient satisfaction rate above 90%, several complaints persist regarding long waiting times, unclear explanations from staff, and complicated administrative procedures. These issues indicate the need to evaluate factors influencing patient experience.</span></span></span><span lang=EN-ID style=font-size:12.0pt><span cambria= style=font-family:><span style=color:black></span></span></span></span></span></span><br> <span style=font-size:11pt><span style=line-height:normal><span style=font-family:Calibri,sans-serif><span lang=EN-US style=font-size:12.0pt><span cambria= style=font-family:><span style=color:black>To analyze the influence of patient conditions and healthcare service providers on patient experience at Primaya Inco Sorowako Hospital, both directly and through the mediation of healthcare service providers</span></span></span><span cambria= lang=EN-US style=font-family:><span style=color:black></span></span></span></span></span><br> <span style=font-size:11pt><span style=line-height:normal><span style=font-family:Calibri,sans-serif><b><span lang=EN-US style=font-size:12.0pt><span cambria= style=font-family:><span style=color:black>METHODS:</span></span></span></b> <span lang=EN-US style=font-size:12.0pt><span cambria= style=font-family:><span style=color:black>Employed a quantitative approach with a cross-sectional design. The population consisted of 3,771 outpatients, and a total of 349 respondents were selected using a proportional stratified random sampling technique. Data were collected using a closed-ended questionnaire with a 4-point Likert scale and analyzed using univariate, bivariate, and multivariate methods</span></span></span><span cambria= lang=EN-US style=font-family:><span style=color:black></span></span></span></span></span><br> <span style=font-size:11pt><span style=line-height:normal><span style=font-family:Calibri,sans-serif><b><span lang=EN-US style=font-size:12.0pt><span cambria= style=font-family:><span style=color:black>RESULTS:</span></span></span></b> <span lang=EN-US style=font-size:12.0pt><span cambria= style=font-family:><span style=color:black>The findings revealed that patient conditions and healthcare service providers significantly affect patient experience. The most influential factors were healthcare responsiveness and quality, emphasizing the importance of timeliness, effective communication, and provider attentiveness to patient needs</span></span></span><span lang=EN-US style=font-size:12.0pt><span cambria= style=font-family:><span style=color:black></span></span></span></span></span></span><br> <span style=font-size:11pt><span style=line-height:normal><span style=font-family:Calibri,sans-serif><b><span lang=EN-US style=font-size:12.0pt><span cambria= style=font-family:><span style=color:black>CONCLUSION:</span></span></span></b> <span lang=EN-GB style=font-size:12.0pt><span cambria= style=font-family:><span style=color:black>The Lived Experience of Illness variable has a significant negative effect on Patient Experience</span></span></span></span></span></span><br> ,Patient conditions,Healthcare Providers,Patient Experience,Service Quality,Hospital Management. 1001 1010 http://hehp.modares.ac.ir/browse.php?a_code=A-10-91464-1&slc_lang=en&sid=4