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Volume 14, Issue 1 (2026)
Health Educ Health Promot 2026, 14(1): 77-82 |
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Received: 2025/12/23 | Accepted: 2026/01/27 | Published: 2026/01/29
Received: 2025/12/23 | Accepted: 2026/01/27 | Published: 2026/01/29
How to cite this article
Jumakil J, Suhadi S, Kalza L, Yahya M, Wahida M, Ihsani M. Digital Literacy and Health Service Effectiveness in Kendari City. Health Educ Health Promot 2026; 14 (1) :77-82
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URL: http://hehp.daneshafarand.org/article-4-83057-en.html
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Abstract (541 Views)
Aims: The optimization of services, such as online registration and virtual consultations, is hampered by low levels of digital literacy. The purpose of this study was to investigate how digital literacy affects the community health center’s ability to provide quality medical care.
Instrument & Methods: This quantitative, explanatory study was conducted using 224 samples. Purposive sampling was used at the community health centers, whereas proportionate random sampling was used at the research location to determine the number of respondents at each community health center. A questionnaire was used to gather data, which was then administered to Kendari City health center officers.
Findings: The effectiveness of healthcare was positively and significantly affected by digital literacy (p=0.0001). Community health center policies had a positive and significant impact on digital literacy (p=0.011), while digital infrastructure had a positive and significant impact (p=0.016).
Conclusion: Digital literacy significantly improves service effectiveness.
Instrument & Methods: This quantitative, explanatory study was conducted using 224 samples. Purposive sampling was used at the community health centers, whereas proportionate random sampling was used at the research location to determine the number of respondents at each community health center. A questionnaire was used to gather data, which was then administered to Kendari City health center officers.
Findings: The effectiveness of healthcare was positively and significantly affected by digital literacy (p=0.0001). Community health center policies had a positive and significant impact on digital literacy (p=0.011), while digital infrastructure had a positive and significant impact (p=0.016).
Conclusion: Digital literacy significantly improves service effectiveness.
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